Report Scheduler problem

Question

I can't seem to generate a daily report using Report Scheduler since changing from a windows domain account to a local Windows account.  The report works fine when selected and run from the Orion Report page or the Report Scheduler Add/Edit Web Page by clicking the ellipsis (3-dots) button next to URL box.  I suspect it may be an authentication issue but I can't seem to pinpoint what it is. I've configured the NT login with a local Windows account "orionreportscheduler" on our Orion box in Windows Users and in Orion Account Manager.  Report folder is set to \Reports on Orion account.  In Report Scheduler, I have the same account specified for Run As (General tab) and on the Add/Edit Web Page NT Account Login. At the scheduled time, the Report Scheduler Job Status changes from Idle to Running then a few moments later the Next Run is set to the next day/time runtime but Job Status remains stuck at Running.  In Task Manager, the RunOrionJob.exe (running with the correct account "orionreportscheduler") continues to run but it's hung on something.  Anyone run into this before?  There is no log entry in the RunOrionJob.log.  I see the successful NT Login in the Windows Security Event log.  Is there any other log file that can give me a clue as to what the heck the RunOrionJob.exe task is waiting on?  Any ideas what I have configured incorrectly?  We are running v8.5.1 SP3.

McGregorKLB · Answer

It's a long time since the last post on this topic.. But i have the same problem.. Can you provide me whit some info that SolarWinds has given you? I do receive an email but whit the login page that says that i cant login. (Login failure. Username and/or Password  incorrect. )  But i use my credentials that i would normaly use to login to the Orion website..

Hope you have an answer to this!

Thank you!

FormerMember · Answer

Hmm...good thought JB. I did not login with the local account after setting it up. I tried your suggestion but still a no go. Same results however I did notice the RunOrionJob.exe is using almost twice the memory now than in the past (some progress) but the job still hangs.

I have "Set Orion User Name / Password in URL" checked and Orion Web Login set to local account "orionreportscheduler" and the NT Account Login set to "servername\orionreportscheduler". I've double and tripled checked the passwords are set correctly. When I click on the URL in Report Scheduler or click the ellipsis button to test the report, I first get a NT Login prompt. I complete the login as stated above, then I'm prompted with the Orion Login and the report is completed. But the RunOrionJob.exe just hangs when it is kicked off. I'm stumped. I'm missing something.

Any further thoughts are surely welcome.

Still waiting to recieve a response from SW on my ticket I opened 4 days ago.

jbaulsir · Answer

Not sure if I can help, but we had a similar problem.  I was trying to replace the Domain Account with a local computer account and the job looked like it would run but no report was sent.  Then it dawned on me, I had not actually logged in to the server with the local account.  After I logged in to the server with the local account (and a profile was created), it worked.

Hope this helps  -JB