Hello Thwack,
My organization is using the ServiceNow integration which basically just creates tickets for down firewalls, switches, etc for our NOC to work.
At least once per day i seem to run into some weird bug with the ticket management where solarwinds seems to lose track of the tickets and update a closed ticket and also create a new ticket. i've also experienced issues where it didn't create a ticket at all, but the alert is active. I've tried troubleshooting with support multiple times, but it never really gets anywhere.
I am to the point where I kind of just want to start the integration over from scratch - mostly interested in truncating the Orion.ServiceNow.AlertIncident table. It has over 17000 rows at the moment.
are there any issues with doing that? if i truncate that table, will there be any orphaned data?
