Interface Alert Issue

Question

Had a weird alert issue with Orion NPM.

I have some alerts setup for some key interfaces on a Cisco 4500 catalyst.  We had a alert get tripped when a interface when into Down Status.  If you look at our Orin NPM web page you see a triggered alert that the interfaces are down.  However the alert engine paged out the interfaces were up.  I went into the switch and confirmed that the interface's in question were down.  I have the alert set to trigger when the interface goes down.  I have the alert to reset when the interface is up.  Here is the Macro string for the trigger alert that gets both paged out and e-mailed out for the interface change

Subject Alert: ${FullName} on ${NodeName} is ${Status}

Message Alert: Interface ${FullName} on ${NodeName} is ${Status}.

Here is the what the web page says for active alert and if you go into NPM.

/6/2006 05:19 PM RSM4507.RSM4507.corp.cox.com GigabitEthernet7/5 · RSM-ORG Down Alert: Interface GigabitEthernet7/5 · RSM-ORG on RSM4507.RSM4507.corp.cox.com is Down.

Here is what was e-mailed out

Alert: Interface RSM4507.RSM4507.corp.cox.com-Port-channel53 · RSM-ORG on RSM4507.RSM4507.corp.cox.com is Up.

Any ideas as to why this happened?  Am I overlooking something obvious?

Oh yes I did telnet into the switch and confirmed that the interface's are down so Orion NPM is telling correctly that the interface is down.

Thanks-GB

duncan_922 · Answer

I had it too.  It's a known issue that was fixed with the latest update 7.8.4.

From the release notes for 7.8.4: "Resolved issue where Alert macros for Interface and Volume properties would populate improperly. "

gbrance · Answer

Change ${Status} to ${OperStatus}

Thanks.  I have tested this and it seems to work.  I am not sure why ${Status} doesn't work.  The documentation for Orion seems to indicate that ${Status} will show current status of the interface.

Status
 Current status of the interface (up, down, shutdown, etc.)

ckore · Answer

Change ${Status} to ${OperStatus}