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ServiceNow Bi-directional communication issue

Dear All,

Integration of SolarWinds & ServiceNow is successful. The alerts are generated & created as new tickets in ServiceNow. But the issue is that, it's not reflecting back in SolarWinds.

It seems the bi-directional communication isn't working well. We are not using any proxy on our infra, but still this error persist.

Please suggest me how to get rid of this issue.

Thanks in advance..!!

Regards,

Solaiy.

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mesverrum

I keep hearing that it is supposed to be bi directional, but I've not once seen that actually be the case.

Solaiy

Hi @mesverrum,

Any suggestion on this communications error please...?

FYI, Snow connection successful & tickets are getting generated even-though this error pops up. Confused..!

Regards,

Solaiy.

mesverrum

I've got no useful experience with the SNOW integration, at my work there are a few other tools that events pass through before we raise an INC so we don't have the built in integration enabled and I just use custom SQL/REST. All I can suggest is to check the logs on your server and see if you find any clues about what went wrong there.

Solaiy

Hi @mesverrum ,

Just to update you on this thread. The issues has been fixed. Moreover it wasn't any error from SolarWinds end, it was due to the business rule configuration on ServiceNow end. It's been rectified now.

Thanks much..!

Regards,

Solaiy.