Hi Team,
we have upgraded NPM 12.3 after solarwinds website getting error intermediately.
Please provide suggestion
Have you applied the hotfix’s
Hello,
Does it seem to happen during a specific action? I'm an Engineer with Loop1, we provide SolarWinds professional/consultative services. I was recently working with a client where I saw this issue and it seemed to be when specific tasks were being performed which would explain the intermittent error. I followed the below article and was able to resolve this issue. I have a bit of spare time today, feel free to reach out to me at the contact info below if you have additional questions (at no cost).
Unexpected Website Error - Providefault failed, check fault information - SolarWinds Worldwide, LLC. Help and Support
Best,
-kboldizar
Loop1 Systems: SolarWinds Training and Professional Services
What exactly are you trying to do ? When you say you see that error sometimes what do you mean by that ?
Are you trying to open a particular node page or are you running a report or is it happening only for a particular view ? OR is it random ? No matter on which page you are on it happens all of a sudden?
If its completely random & happens on any page or link that you open in solarwinds, then start with the basics first, see if that helps since you have just upgraded.
1. Restart IIS
2. Run config wizard on website alone and check if that helps
If the above things do not help, then proceed with the next step and try the details as mentioned by kboldizar
Please review the following KB article
Cannot add/edit node: ProvideFault failed, check fault information - SolarWinds Worldwide, LLC. Help and Support
Hi Vinay,
Thanks for Update. I am getting website error Sometimes
Sometimes means--> Click on Message center,Nodes and reports it's getting error.
Thanks and Regards,
kishore.
Hi Kboldizar,
Thanks for prompt response. I saw KB article. We will check and update you.
I have one question Please clarify
Why Last Database not Syn in Main/addition polling engine.
I restated all services it's fine. Any other solution. please let us know.
Kishore
Hi kishore574,
Without digging into logs (there are many things that could cause this), the next step would probably be running the config wizard. Typically that has corrected this for me in the past when I've seen the Last Database Sync not updating. One thing to remember is to always run the wizard as admin. Not doing so can cause permission issues which in turn can cause strange things to happen in an environment. If you look in Program Files (x86)\SolarWinds\Orion\OrionPermissionsChecker. That tool is something to check as well and can often help to correct permission issues. I do have some spare time today if you would like any additional help with the Config Wizard, etc. Feel free to DM me or shoot me an email at the link below.
