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Error when add a network device to NPM

I add a network device to NPM, then it display error:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.NPM.Common.CustomPropertyMgr.GetCustomProp(String tableName, String propName, Int32 objectID)
   at SolarWinds.Orion.Web.CustomPropertyManager.GetCustomProp(String tableName, String propName, Int32 objectID)
   at Orion_Nodes_Controls_CustomProperties.repCustomProperties_ItemDataBound(Object sender, RepeaterItemEventArgs e)
   at System.Web.UI.WebControls.Repeater.OnItemDataBound(RepeaterItemEventArgs e)
   at System.Web.UI.WebControls.Repeater.CreateItem(Int32 itemIndex, ListItemType itemType, Boolean dataBind, Object dataItem)
   at System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource)
   at System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e)
   at System.Web.UI.WebControls.Repeater.DataBind()
   at Orion_Nodes_Controls_CustomProperties.LoadCustomProperties()
   at Orion_Nodes_Controls_CustomProperties.Page_Load(Object sender, EventArgs e)
   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



Everyone please help me.

Thanks.

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Accepted answers

All comments

mrxinu

I'd give support a call on that one. You could run the Configuration Wizard and check 'website' and 'database'. That would probably clear it up.

morgolis

Hungctt,

Do you by chance have the 'Edit Custom Node Property' resource added to the default Node Details view for this node type? Otherwise it sounds like the database schema hasn't been updated and you'll need to rerun the Configuration Wizard.

What version of NPM are you running?

MarieB

Hungctt--

Did this problem get resolved? If not, do open a support ticket here.

In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your Orion diagnostics, but you will receive an email back that allows you to upload diagnostics.