License Store corruption when failing over

Question

We have been having issues with our High Availability: when the main server fails over to the backup the fail-over is successful, but the backup doesn't recognize the licenses anymore giving the message "License store corrupted". This is rather inconvenient as this means the back-up doesn't actually poll our environment and we can't fail back over to the main nor access the online License Manager as the system doesn't recognize a license.

This has happened twice now: once when we used the "Force Fail-over" button in the web interface and once when the main server was rebooted, going down for a couple of minutes.

Perhaps good to note is that the values in both the Registries of the servers and the Database are correct for the HA installation. Before fail-over the Main server has Install- and RunType MainPoller, after fail-over RunType MainPollerStandby and the back-up server has Install- and RunType MainPollerStandby before fail-over and afterwards RunType MainPoller.

If anyone has any experience with this behaviour I'll gladly accept your help.

sander_franken · Answer

Thank you for your response.

I have checked the PoolID's as shown below and they appear to be correct.

The server hostnames in HA_PoolMembers are correct.

I have a call scheduled with Technical Support in 1,5 hours, hopefully we'll be able to clear things up. I'll update the thread when the problem/solution is found.

dgsmith80 · Answer

I would suggest looking in the following two places:

Firstly check the following table in your Database - HA_Pools - You should see that there is a Pool setup with a corresponding PoolID.

Then check the table called: Licensing_LicenseAssignments - This table shows the products you have installed, and the OrionServerID that the license is assigned to, so you will see NPM, SAM etc - If you're using HA you should see the OrionPoolID in this table set to the same PoolID from your HA_Pools table. This makes sure that your HA License is properly installed and assigned to the Pool rather than a single server.

Also make sure that the HA_PoolMembers have the right server hostnames - I've seen that corrupt it before.

pratikmehta003 · Answer

suggest you work with support on this... there are ways to deactivate and reactivate the license....