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Error after Login

FormerMember

Hi,

I´m getting a strange Error after logging into Solarwinds.

----------------------------

Value cannot be null.

Parameter name: format

----------------------------

Here is the top of the error report file:

----------------------------

Time: 01/27/2017 10:37:03.9344

Server: Microsoft-IIS/8.5

Pipeline: Integrated

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

Error Instance: 5065c54651704d70a10e006a871b6fb5

User: *************************************

URL: http://*****************************:80/Orion/SummaryView.aspx?ViewID=1

Referrer: http://****************************80/Orion/SummaryView.aspx?ViewID=1

Message: Value cannot be null.

Parameter name: format

ErrorSite: mscorlib.String.Format

ErrorType: System.ArgumentNullException

----------------------------

Can I get some advise on how to fix this?

rgds, Richard

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tony.johnson

Hi Richard.

Can you share some additional info on installed versions and OS Orion is running on?

Thanks,

Tony

FormerMember

Hi Tony,

I´m currently patching our install to be fully up2date.

Will get back if the problem persists.

To answer your question: we had Serion 12.0 installed and nta 4.2 (so not very far back).

rgds, Richard

FormerMember

To follow up my last message: everything is fully up2date: the problem still exists and is quite annoying.

FormerMember

So after installing all actual updates and several restarts of the server - solarwinds don´t work anymore.

m_roberts

If your system is down, raise a case with SolarWinds.

Your original issue is highly likely to be related to a resource on your page pulling back data which is not valid. I would check if other pages load OK and if they do, copy the original home page and remove resources one by one until you find the problematic one. However, with the system being down, highlight this to the support engineer who gets your Orion up and running again.