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Packet loss not reported correctly

What is going on here?

My alert is set to write an NPM event when packet loss is over 10% like this:

Node ${NodeName} at site ${Site_Number} packet loss has risen above 10% to ${Node.PercentLoss}.

Here is the event that was written:

12/22/2010 1:08 PM Event Type Node XXXX609XXXWAN1.xxxxx.com at site 609 packet loss has risen above 10% to 100 %.

Here is the chart for a recent packet loss alert. Packet loss is 30%, not 100% - how can I get this to report correctly? This is a Cisco 1900 series router.

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I would recommend a support ticket to further investigate

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I would recommend a support ticket to further investigate

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