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not polling after upgrade to v9

I upgraded to v9 over the weekend. Everything seemed to come up okay and I received no errors during the upgrade process. Today I noticed we were not getting any new data. I checked the polling engine status and it shows it is up and running. The web engine shows all the devices fine, but the system manager shows no devices even if I add a new one. When I open the database directly all my nodes are still listed. I tried the configuration manager and repaired the installation and that has not worked. I rebooted both the DB server and the web server and I still get the problem. When I try to run the universal device poller and get two errors. 1: "An item with the same key has already been added" when I click okay I get 2: " cannot contact server. exiting application" the universal device poller then closes. All services say they are running and I see no other errors. Any ideas or suggestions to resolve this would be appreciated

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kevin2me

Has the name of your NPM server changed? Each node in the database is assigned to a polling engine. If the name of the server running NPM has a different name than the one assigned in the database then you will not see any nodes listed in System Manager. To solve this you will need to Reassign all Nodes to the correct Polling Engine

The web engine shows all the devices fine? Do you mean the Website is showing all your previous Devices? Hense the websonsole is Talking to your SQL DB.

Has al Polling Stopped or Just Custom Pollers? I persume all polling.

It looks like your System Manager cannot connect to your SQL Database for some reason, when you re-run Configuration Wizard, Do you get option to run for Website, Service and DATABASE?

I might be a Good Idea to Create a support Ticket or PM me with your SW number.

shanepj

Our enviroment is pretty simple we have one dedicated Orion server and one dedicated Orion database server. I upgraded these servers and did not change any names or accounts.

Has the name of your NPM server changed?-- Same server same for npm and we only have the one polling engine.

Do you mean the Website is showing all your previous Devices?--Yes the web console looks like it is talking to the database fine. It is showing all the nodes from before the upgrade.

Has al Polling Stopped or Just Custom Pollers? I persume all polling.--it looks like all polling has stopped

Do you get option to run for Website, Service and DATABASE? --yes when I run the configuration wizard i get the option for all three

I created a support ticket for this issue already.

kendallchenoweth

I'm currently having the same problem and have also submitted a support ticket for this issue. Have you found a resolution to the problem yet? -Kendall Chenoweth (kendall.chenoweth@philips.com)