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Upgrade to SLX has broken Orion Web Console.

I upgraded our installation of Orion SL250 8.5.1 today to our new Orion SLX 8.5.1 with SP3.

Somewhere in the process, the Orion Web Console no longer functions. When trying to start the web console, the following error is thrown.

Server Error in '/' Application.

Compilation Error

Description: An error occurred during the compilation of a resource required to service this request. Please review the following specific error details and modify your source code appropriately.

Compiler Error Message: CS0234: The type or namespace name 'Script' does not exist in the namespace 'System.Web' (are you missing an assembly reference?)

Source Error:

Line 4: using System.Web.Services;
Line 5: using System.Web.Services.Protocols;
Line 6: using System.Web.Script.Services;
Line 7: using System.Web.UI;
Line 8: using SolarWinds.Orion.Web;

Source File: c:\Inetpub\SolarWinds\App_Code\NodeTree.cs Line: 6

I have opened a support ticket with Solarwinds, but it's the weekend and I really need to get this fixed. Any of you wizards out there run across something similar?

The server Solarwinds is installed on is:

Windows 2003 Server R2 32bit.

.NET version 1/2/3 are installed.

AJAX was installed by the upgrade.

Thanks in advance for any help.

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Accepted answers

TheWiz

Lucky for me, a Solarwinds Engineer was in the office on the weekend and took the time to send these directions. It fixed my problem.

I simply followed the directions and reapplied SP3.

Many thanks to the Engineer who responded off hours.

Remove/replace IIS Web Services and COM+ Applications

I. Check your permissions
1. Log off of the computer and when you log back on, change the value in the Domain box in your login so that it has the name of your computer instead of the name of your domain. Login with a Local Administrator account. If you are logged in properly, when you reach the desktop, you can right click the Start button and you will have an option to “Explore All Users”. If you don’t have this option, see your Systems Administrator. This step is crucial as it establishes the proper privilege level for installing components.
2. Check the SOLARWINDS_WEBSITE and IUSR_<COMPUTER NAME> accounts, where <COMPUTER NAME> is the name of the server where you are logged in. Both of these accounts should be Local Administrators (Domain Administrator is not good enough).
3. Check the above two accounts to see if both have Full access to C:\Programs\Orion and to all folders inside that folder.

II. First, you will need to get to the IIS Web Services.
1. Right click on the My Computer icon and select Manage
2. Click on the + sign next to Services and Applications
3. Click on the + sign next to Internet Information Services (IIS) Manager
4. Click on the + sign next to Web Sites

III. To get the services working again:
1. Right click on SolarWinds NetPerfMon and select Stop to stop the web site.
2. Right click on SolarWinds NetPerfMon and select Delete to remove it from IIS (you will restore it in a few moments).
3. Delete c:\inetpub\solarwinds directory
4. Delete the SolarWinds COM+ application (see below)
5. Rerun config wizard (to restore everything you've removed). It is found at Start->Programs->SolarWinds Orion->Configuration Wizard.

IV. To remove the COM+ applications do the following
1. Go to control panel
2. Administrative Tools
3. Component Services
4. Computers
5. My Computer
6. Com + Applications
7. Delete Solarwinds Orion NPM

All comments

TheWiz

Additional Output:

c:\windows\system32\inetsrv> "c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\csc.exe" /t:library /utf8output /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\9415c950\4bd5644d_ce65c801\SolarWinds.Logging.DLL" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.IdentityModel\3.0.0.0__b77a5c561934e089\System.IdentityModel.dll" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\49e84208\4bd5644d_ce65c801\SolarWinds.Orion.Common.DLL" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.Design\2.0.0.0__b03f5f7f11d50a3a\System.Design.dll" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\5e13fcf3\f372624d_ce65c801\OrionWeb.DLL" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\94d4543a\cbaf3e4d_ce65c801\Infragistics2.WebUI.Shared.v7.1.DLL" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\a03cef54\eb1a3b51_ce65c801\AppMonWeb.DLL" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.ServiceModel\3.0.0.0__b77a5c561934e089\System.ServiceModel.dll" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\9750d2ad\93e9584d_ce65c801\log4net.DLL" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\72099f43\f372624d_ce65c801\NetPerfMonWeb.DLL" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2.0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b77a5c561934e089\System.Xml.dll" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorlib.dll" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.Runtime.Serialization\3.0.0.0__b77a5c561934e089\System.Runtime.Serialization.dll" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\d277912f\3b87564d_ce65c801\Infragistics2.WebUI.UltraWebNavigator.v7.1.DLL" /R:"C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\aa42fcc1\3b87564d_ce65c801\Interop.SNMPV7Lib.DLL" /R:"C:\WINDOWS\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.dll" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.Web.Mobile\2.0.0.0__b03f5f7f11d50a3a\System.Web.Mobile.dll" /R:"C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03f5f7f11d50a3a\System.Web.dll" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\59520419\8bc2514d_ce65c801\Infragistics2.WebUI.UltraWebGauge.v7.1.DLL" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\fbcbf9e7\dbfd4c4d_ce65c801\Infragistics2.WebUI.UltraWebChart.v7.1.DLL" /R:"C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll" /R:"C:\WINDOWS\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll" /R:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\assembly\dl3\3b8f75f2\4bd5644d_ce65c801\SolarWinds.Common.DLL" /out:"c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\App_Code.voyrxjgj.dll" /debug- /optimize+ /w:4 /nowarn:1659;1699;1701 "c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\App_Code.voyrxjgj.0.cs" "c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\App_Code.voyrxjgj.1.cs" "c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\App_Code.voyrxjgj.2.cs" "c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\App_Code.voyrxjgj.3.cs" "c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\6faafa1c\92094bad\App_Code.voyrxjgj.4.cs"

c:\Inetpub\SolarWinds\App_Code\NodeTree.cs(6,18): error CS0234: The type or namespace name 'Script' does not exist in the namespace 'System.Web' (are you missing an assembly reference?)
c:\Inetpub\SolarWinds\App_Code\NodeTree.cs(17,18): error CS0234: The type or namespace name 'Script' does not exist in the namespace 'System.Web' (are you missing an assembly reference?)
c:\Inetpub\SolarWinds\App_Code\NodeTree.cs(25,2): error CS0246: The type or namespace name 'ScriptService' could not be found (are you missing a using directive or an assembly reference?)

TheWiz

Lucky for me, a Solarwinds Engineer was in the office on the weekend and took the time to send these directions. It fixed my problem.

I simply followed the directions and reapplied SP3.

Many thanks to the Engineer who responded off hours.

worto03

Just a quick one to say thanks for posting the answer to this, I've just followed them to fix a very similar problem after installing 8.5.1 SP2.

cheers,

Steve.