JobScheduler error while running Network Discovery

Hi we are running NPM v10 on a Microsoft Server 2008 (not R2) machine and receive the following error:

"Could not save discovery profile: Could not reach JobScheduler service after 3 retries. Please fix the error and try this action again."

I logged onto the server and checked the service. It was set to automatic but had not started. So I started it and tried again. Still received the same error. I even restarted the server and did it all over again. Still not working.

Does anyone have a suggestion?

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Accepted answers

csm_carras

So I opened a support ticket on this issue (#187157).

I had to run the orion diagnostics to submit a log file. It turned out that I was having a problem with SQL CE. I had to reinstall SQL then run a repair on Orion and run through the configuration wizard.

Once that was finished we installed SP1 and discovery worked.

All comments

bshopp

I would recommend a support ticket to check out your logs and further investigate what is going on

bunny

Please can you advise if any solution was found for this? We are experiencing the same issue. Thanks

tomas.mrkvicka

Hi,

even there is error message about Job Scheduler it is actually not the one Job Scheduler displayed in services. This is Job Scheduler from Job Engine v2. Job Engine v1 has separated Job Scheduler service but Job Engine v2 has integrated Job Scheduler (invisible in services). Therefore you should check status of Job Engine v2 service.

Anyway as Brandon already suggested you should create support ticket and provide us diagnostics for further investigation.

danielleh

Anyone opening a support ticket for this issue, please post back with your ticket # and keep us updated with your progress. If you come to a solution please relay that information back here as well.

Thank you!
DH

csm_carras

So I opened a support ticket on this issue (#187157).

Once that was finished we installed SP1 and discovery worked.