Need to get Alert Escalation fixed?

Is anyone else having the same issue that I am having regarding escalation it is stuck at 8 hours? This is for both the delayed alert and triggered alert. I was told the work around is to go into the Data base manager and within ActionDefinitions table to change the value instead of 480 to 1440 which will represent 24hrs. This does work for the first time but then will revert back to the 8 hours. This was working fine in 8.1 ever since 8.5 this is not working at all. Are we going to fix this? If anyone else out there haveing this same issue could you add to this post this is not something that seems to be a problem?

thanks,

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FormerMember

We're aware of the problem, and we plan to fix it in an update.

jmaas65

Now another issue in the same area is causing issues with 8.5.1. When you do SNMP and it's the wrong community name it is not timeing out any more you need to hit cancel? Is this something that is a known bug?

thanks,

FormerMember

That's not a known bug. Please open a Support ticket.

jkopko

How long untill the limit of 8 hours for alert escalation is fixed? Why do we need updates to fix stuff that an update broke?

ALSO....can we get a running list of things that need to be fixed in each version? It's a real pain to have to search through the forum just to find out about a known issue. There should be a listing of known issues, when it was reported, what the status of a fixing it is, if there's a workaround, and an estimated time update will be available.

FormerMember

We're working on it, and it's probably a couple of weeks out.

The nature of software development is that if you make a change to add functionality, it sometimes has unintended consequences like breaking other functionality. We test, but we miss some things. Then we have to make other changes to rectify the unintended consequences, which is typically not a simple "undo". Then we have to test the update to make sure there aren't other intended consequences.