Issue with Advanced Alerts

I am having an issue with alerts. First, we had a basic node status alert that alerted after a node had been down for 6 minutes. Our server team wanted to make an exception for about 20 Citrix servers. They wanted these servers to alert after being down 30 minutes. I created two alerts to accomplish this.

Node Status Trigger

Trigger Alert when all of the following apply

Node Status is equal to Down

Trigger Alert when none of the following apply

Node name is equal to <Server name>

There are no trigger suppressions.

Citrix Node Status Trigger

Trigger Alert when all of the following apply

Node Status is equal to Down

Trigger Alert when any of the following apply

Node name is equal to <Server name>

There are no trigger suppressions.

We had a test server that we included in the alert. We shut it down but it triggered the Node Status Trigger. What is the best way to get this to work please?

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bsciencefiction.tv

For us, we set up a not equal, rather than a none of the following condition. I would change the alert to be.

Node Status Trigger

Trigger Alert when all of the following apply

Node Status is equal to Down

Node name is not equal to <Server name>

There are no trigger suppressions.

amcpherson

Thank you for the suggestion. I implemented it as you stated in your email but it is still using the primary trigger to send the alert.

I welcome your suggestions.

April McPherson

image001.png

amcpherson

Disregard that last message…I see my error

April McPherson

From: April McPherson

Sent: Tuesday, October 01, 2013 2:20 PM

To: 'jive-674990198-35nx-2-4l4z@solarwinds.hosted.jivesoftware.com'

Subject: RE: - Issue with Advanced Alerts

Thank you for the suggestion. I implemented it as you stated in your email but it is still using the primary trigger to send the alert.

I welcome your suggestions.

April McPherson

image001.png

bsciencefiction.tv

Could you use a contains or starts with function to wildcard those into 1 entry?

amcpherson

I worked with support and discovered I must choose the node names from the drop down list as opposed to just pasting or manually typing the nodes. Once I did this, everything worked fine!