Below is an example of what I assume is where the custom mib poller didn't poll. Is there a setting I can tweak? I can't find any. I am on 8.5.1 2-Nov-0712:00 PM6000000012-Nov-0712:05 PM 12-Nov-0712:10 PM 12-Nov-0712:15 PM2200000012-Nov-0712:20 PM3800000012-Nov-0712:25 PM 12-Nov-0712:30 PM2200000012-Nov-0712:35 PM 12-Nov-0712:40 PM012-Nov-0712:45 PM4800000012-Nov-0712:50 PM 12-Nov-0712:55 PM200000012-Nov-0701:00 PM1600000012-Nov-0701:05 PM2000000012-Nov-0701:10 PM12000000012-Nov-0701:15 PM8000000

Oh good so to possibly fix one issue, I could potentially give myself a lot more by upgrading to 8.5.1. I think I'll install in a test environment and see how it goes.

Do you know if the fix is for 8.5.1 or any v8 release? The fix is for 8.5.1. It's unusual for Solarwinds to release patches, hotfixes or service packs for previous releases.

Do you know if the fix is for 8.5.1 or any v8 release?

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Custom MIB poller missing data

kreischl

Below is an example of what I assume is where the custom mib poller didn't poll. Is there a setting I can tweak? I can't find any.

I am on 8.5.1

2-Nov-07	12:00 PM	60000000
12-Nov-07	12:05 PM
12-Nov-07	12:10 PM
12-Nov-07	12:15 PM	22000000
12-Nov-07	12:20 PM	38000000
12-Nov-07	12:25 PM
12-Nov-07	12:30 PM	22000000
12-Nov-07	12:35 PM
12-Nov-07	12:40 PM	0
12-Nov-07	12:45 PM	48000000
12-Nov-07	12:50 PM
12-Nov-07	12:55 PM	2000000
12-Nov-07	01:00 PM	16000000
12-Nov-07	01:05 PM	20000000
12-Nov-07	01:10 PM	120000000
12-Nov-07	01:15 PM	8000000

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aLTeReGo

I'm having a very similar problem with 8.5.1. Case #22323. If you figure out what the problem is let me know.

kreischl

Were they able to reproduce the problem?

aLTeReGo

I don't believe so. I've gathered debug and diagnostic information for them. That is the extent of it so far. Can you tell me what type of equipment (make/model) you are polling with the custom MIB poller that is showing gaps in the data?

kreischl

Mcdata 4500 switches - model DS-24M2

jonchill

I've got a similar problem on v8.1 I've got our APC UPS temp monitors setup as custom MIB pollers and on our remote poller it polls perfectly fine and all the time but on our main Orion server it will only poll between 08:00 and 18:00 and even then it drop during these hours. I had a call in with support and they couldn't replicate the issue and unfortunately 8.5 came out and they said that this release solved a lot of issues could I install it to see if it resolved this issue which I wasn't willing to do until 8.5.1 was stable enough and all the bugs had been ironed out.

It's causing us problems as we need to try and keep track of the temp in our computer rooms as we've had issues with the air con recently.

If people are having issues in 8.5.1 and are having problems then it's not resolved, I'll put in another ticket and see where I get.

Jon

aLTeReGo

John, The problem I'm having is also with APC equipment. It doesn't seem to be any specific type of APC device but all of them to some degree or another. I have UPSs with AP9619 and AP9617 smart slot management cards. I also have managed PDUs and a few MasterSwitches.

None of my other equipment appears to be effected, just APC devices.

Malvado

I also have the same problem, I have opened tickets with support going back to when it first came out, I found it depends how many devices I try to poll, it does not matter if it is APC or Cisco Switches, if I add more then ~ 16 pollers I start to lose data. The poller seems to be working, and if you go to th website it show data, but the data is either old or it has not changed from its first poll so for the longest time I thought things were great, until we had an issue and when I start to look into why the poller did not send out an alert is when I noticed this issue.

As I was told by support who brought in one of the programmers this is a issue and I was hitting the limit of the poller, as he said this would mean they would have to rewrite the poller on how it works to get around this issue, So the custom poller has be useless for me in what I need to monitor .

The tech's work around for this was to install a whole bunch of pollers on other servers to get around this problem, this in not a solution or even a fix.

I am just glad to see I am not the only one having problems with the poller.

aLTeReGo

How many Custom Pollers did you have defined and how many devices were they assigned to? If there's a known limit I'd love to know what it is.