Orion Universal device poller Error

Question

NPM.BusinessLayer.log :

2017-05-03 14:34:34,470 [142] ERROR SolarWinds.NPM.BusinessLayer.MibDAL - Error occured while getting connection to Mibs.cfg database.

System.Data.OleDb.OleDbException (0x80004005): Unspecified error

at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection)

at System.Data.OleDb.OleDbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)

at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionInternal.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.OleDb.OleDbConnection.Open()

at SolarWinds.NPM.BusinessLayer.MibDAL.TryOpenConnection(OleDbConnection& connection)

How to solve this problem？

xtraspecialj · Answer

I still have this issue to this day unless the services have been restarted recently.  If it has been even just a few hours since the Orion services have been restarted, I get this error in the MIB browser in both the UnDP application and in the Web Console until I restart services.  Then, everything works fine for a while.  Rinse and repeat.  We've had this error for several Orion versions now and even updating just the MIBs.cfg file alone doesn't help.  I have no clue what causes it but it drives me nuts.  Any time I have to work in the Manage Pollers page in the web console or in the UnDP application on the Primary Server then I know I will have to restart services first...

RichardLetts · Answer

wouldn't you know it, I was having exactly this issue this week with the 12.0.1 install

I downloaded a new mibs.cfg for from solarwinds and replaced it, and that seems to have fixed the problem

I did open a support case.

(suggests there is something bad in the distributed file)

Richard

keegen · Answer

Thank you, I plan to upgrade NPM12 to 12.1, and then try to solve this problem.