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Stopping Node Reboot alerts from auto clearing?

Anyone got a way that seems to work. Still scratching my head. We need to touch base with customers when we didn't plan a reboot.

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mrxinu

Just a thought here, but:

Trigger Condition (LastReboot has changed)
Trigger Action (call a vbscript or external application to update the 'Recently_Rebooted' yes/no custom property to 'Yes' for that node).
Reset Condition ('Recently_Rebooted' is equal to 'No')

Have your tech flip the 'Recently_Rebooted' custom property to 'No' and the alert will clear on the next evaluation.

FormerMember

That would be fine if I had time and tools to code. Set it to clear when the last reboot is equal to a date a decade in the past. Hopefully one of our misbehaving 6500's will get a good bounce this weekend for a test.

FormerMember

That didn't work either and there is something wrong with they way this alert is handled. I have a reset action to send an email when the reset happens. No Email!

byrona

Would it not be possible to just use an email alert to notify you of reboots and then you have a list in your email of customers that you need to get back to? If you have a ticketing system you could have Orion open tickets in your ticketing system also for this.

As far as your alert that isn't working is concerned, if you could post a screen shot of it I am sure somebody could help you resolve the problem you are having with it.