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Reboot Active Alerts

I am running the eval ver of NPM7 and I have 2 active reboot alerts that have not gone away. One is a server and one is a router. It has been more than 12 hours and both devices are up and running. How do I clear these?

Thanks

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iunderwo

You need to disable and re-enable the alerts in the system manager.

There are several other alerts that have no timeout or reset values, so once they've been set, they stay that way. A timeout value on these kinds of alerts has been requested before.

// Ian Underwood - Service Management
// Level 3 Communications

BakerD

I went into NPM and went to Active Alerts and check to temporarily disable all actions for all alerts and they have not gone away after about an hour. Is there some place else I should be looking? From what I see, the system manager and NPM are both the same program.

Thanks

DonYonce

You could temporarily disable the Alert (not the actions, but the Alert itself) to reset all triggered Alerts.

Launch the System Manager
Select "Alerts" from the Toolbar
Click on the "Configure Alerts" button
Uncheck the Alert that you would like to reset
Click "Done"
All triggered alerts for the one you unchecked are now reset

Click on the "Configure Alerts" button again
Recheck the Alert to reenable it.

BakerD

Ahha, thanks got it now.