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NPM Alert config in three different places

I have one building on my network that is connected with broadband and the very nature of it is that it's sometimes pegged. I've grown annoyed at the response time alerts and the packet loss alerts this generates and went looking for a way to disable them for those devices. There doesn't seem to be any way to turn those alerts off for a sub-set of devices (which would seem like an attractive option) so I opted to shut them off completely.

I went into the web interface, Admin -> Manage Alerts and turned off High Packet Loss Monitoring and High Response Time Monitoring. An hour later, I get more alerts. So I dig around and there's a binary on the server for Basic Alert Manager and Advanced Alert Manager, each of which has a check box for high response time and high packet loss monitoring. Further, these check boxes operate independently. When I unchecked them in the basic manager, they were still checked in the advanced manager.

My first question is why is there an apparently disabled check box in the web interface? Seems completely misleading. My second question is why would there be not one, not two but three places that I'd potentially have to go looking for the same bit of information? Is there possibly a fourth or fifth place that I've missed?

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mcbridea

Sorry for the confusion here. The web interface gives you the ability to do some rudimentary functions of the advanced alert manager. It will always be in sync with the advanced alert manager win32 application but does not interact with basic alerts win32 app.

We started off with basic alerts, added advanced alerts on a later release then recently added the web IU to advanced alerts. I suggest using advanced alerts due to the expanded functionallity there.

For the issue of the remote building I suggest you create a group called something like "Building 1 devices" and add alll the devices in the remote bulding to that group. From there you can embed a condition in the alert which will eliminate the building 1 nodes from the alert. In the advanced alert manager app place a condition like in the jpg below. You could also accomplish this by assigning a custom property to the remote nodes and use that property in the condition group. These 2 papers may be helpful as well.

http://www.solarwinds.com/documentation/Orion/docs/Groupsanddependencies.pdf

http://www.solarwinds.com/documentation/Orion/docs/UnderstandingOrionAdvancedAlerts.pdf

custom prop.jpg

mcbridea

Note the change to the above post. You will have to use a custom property to accomplish this. Here are the steps:

Create a Yes/No custom property called Building 1 (or whatever you want).
Assign the property to the nodes in the remote building
Edit the alerts and add a simple node condition Node ->Network Nodes -> Custom property -> Building 1 not equal to yes

bobross

We use Custom Properties to set monitoring/triage level. All nodes, volumes, and interfaces can be set to either...

Critical = Alert Generated. Phone call and Email by tier 1 staff

Email Only = Alert Generated. Email by tier 1 staff

Monitor Only = No Alert. Monitor only used for historical data

There is some additional setup required for this over Andy's suggestion above, but it allows you to easily provide the same functionality for other elements in the future.

Regardless of the implementation, Custom Properties are the best way to go in our experience.

rkidder

Thanks for the reply. I have created a custom binary property to either alert or not alert on a per-device basis.

With regards to basic vs advanced alerts, there are some out-of-the-box duplications there. For example, there's an "alert me when a node goes down" in both and it's enabled in both. What is the difference?

bilel

a script that can send an sms (message by phone) during an alert
I do not use and I can not use the software Orion NCM Web Console Is there another solution that allows you to do what I seen

thank you
Bilel

bilel

Can you give me more information on Solarwinds Alert Manager (win32 app) on the use of script and receiving sms message by phone thank you

Bilel

danielleh

bilel,

I have answered you on this same question here. Please keep your questions limited to a single thread.

Thank you,

Danielle