Occasionally and by occasionally, I mean it happens so infrequently that we have to research to find the issue as opposed to going "oh, yeah, there it goes again", on one of our alerts that is sending traps with variables to an dashboard, when it sends the variable $ProcessName it sends the alert trap with the process name converted to all lowercase, but sends the clear or reset with correct capitalization which prevents the software from matching alert to clear.
Any thoughts on why this trap Critical: Process Stopped: ${ProcessName} is producing a different case condition that this trap Cleared: Process Stopped: ${ProcessName}
On the alert the trap is Critical: Process Stopped: edeliverynotifier.exe
On the rest the trap is Cleared: Process Stopped: eDeliveryNotifier.exe
eDeliveryNotifier.exe is the correct process name.
