Can't edit website users after 9.5 upgrade

When I try to edit users via the website after upgrading to 9.5, I get this error:

An error has occurred with the Orion website.

Additional Information

System.Configuration.ConfigurationErrorsException: Could not load file or assembly 'SolarWinds.Web.Gauge.V1, Version=1.0.0.0, Culture=neutral, PublicKeyToken=6078881efdf7945d' or one of its dependencies. The system cannot find the file specified. (C:\InetPub\SolarWinds\orion\voip\web.config line 65) ---> System.IO.FileNotFoundException: Could not load file or assembly 'SolarWinds.Web.Gauge.V1, Version=1.0.0.0, Culture=neutral, PublicKeyToken=6078881efdf7945d' or one of its dependencies. The system cannot find the file specified.
File name: 'SolarWinds.Web.Gauge.V1, Version=1.0.0.0, Culture=neutral, PublicKeyToken=6078881efdf7945d'
   at System.Reflection.Assembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)
   at System.Reflection.Assembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)
   at System.Reflection.Assembly.InternalLoad(AssemblyName assemblyRef, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
   at System.Reflection.Assembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
   at System.Reflection.Assembly.Load(String assemblyString)
   at System.Web.Configuration.CompilationSection.LoadAssemblyHelper(String assemblyName, Boolean starDirective)


I have tried running the configuration wizard on the website with no luck.

Find more posts tagged with

web_console

edit_account

edit_user

Accepted answers

cdoyle

Just in case anyone comes across this error in future, these were the steps taken to resolve this issue:

1) Log into the server as a Local Administrator.

2) Open IIS manager, and locate the Solarwinds website (Solarwinds NetPerfMon).

3) Right click the site, and click Stop, then Delete it.

4) Open C:\inetpub\ and rename the Solarwinds folder to solarwinds-old. Now, create the Solarwinds folder again.

5) In IIS, create a new Blank website, pointing to c:\inetpub\solarwinds. Call it Solarwinds NetPerfMon.

6) Run the Configuration Manager again, and click Yes when it asks to rewrite the website.

All comments

bshopp

Hmmm interesting, have you opened a support ticket?

HBrandNSB

Yep. Case #99162

cdoyle

Just in case anyone comes across this error in future, these were the steps taken to resolve this issue:

1) Log into the server as a Local Administrator.

2) Open IIS manager, and locate the Solarwinds website (Solarwinds NetPerfMon).

3) Right click the site, and click Stop, then Delete it.

4) Open C:\inetpub\ and rename the Solarwinds folder to solarwinds-old. Now, create the Solarwinds folder again.

5) In IIS, create a new Blank website, pointing to c:\inetpub\solarwinds. Call it Solarwinds NetPerfMon.

6) Run the Configuration Manager again, and click Yes when it asks to rewrite the website.

Network_Guru

So doing this will wipe out any website customizations.

It seems 9.5 is having a lot of teething problems....

Just in case anyone comes across this error in future, these were the steps taken to resolve this issue:

1) Log into the server as a Local Administrator.
2) Open IIS manager, and locate the Solarwinds website (Solarwinds NetPerfMon).
3) Right click the site, and click Stop, then Delete it.
4) Open C:\inetpub\ and rename the Solarwinds folder to solarwinds-old. Now, create the Solarwinds folder again.
5) In IIS, create a new Blank website, pointing to c:\inetpub\solarwinds. Call it Solarwinds NetPerfMon.
6) Run the Configuration Manager again, and click Yes when it asks to rewrite the website.

Kawibi

i have tried the steps that you have suggest to resolve a problem that i'm having when I'm editing the account manager but i encountered another problem after login in to the website:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.Configuration.SettingsPropertyNotFoundException: The settings property 'TrafficAnalysis.NetFlowSummaryViewID' was not found.
   at System.Configuration.SettingsBase.GetPropertyValueByName(String propertyName)
   at System.Configuration.SettingsBase.get_Item(String propertyName)
   at System.Web.Profile.ProfileBase.GetInternal(String propertyName)
   at System.Web.Profile.ProfileBase.get_Item(String propertyName)
   at System.Web.Profile.ProfileBase.GetPropertyValue(String propertyName)
   at Orion_MenuBar.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)