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Limiting Views

I'm trying to allow my customers to view their internet connection (it's from a switchport on my switch). I currently use the Node Custom Property and add an account limition so they can only see their devices (we also monitor their equipment located at our facility). Any ideas on how I can allow the customer to see only one interface on a node that is not part of their Node Custom Property?

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Dal

This is similar to the problems I'm facing.
Hope someone can answer it.

Network_Guru

According to this post, it's not doable using a single customer account.

www4.solarwinds.net/.../topic.asp

quote:Posted - 03/24/2005 : 03:13:22

Eric,
I now understand what you are needing. You want an Account to view all nodes with Customer #ABC AND all Interfaces with Customer #ABC.

I setup a test server to try and discover a solution for this issue. But I struck out.
The problem is ... Account limitations will only show objects that match ALL limitations.
Let's assume we add two limitations to an Account: one for Nodes.CustomerID ='#ABC' and another for Interface.ICustomerID = '#ABC'.

So.. if an interface has CustomerID #ABC, it will not show up unless the Node ALSO has CustomerID #ABC.
This breaks your original requirement of only showing the Interface belonging to the customer, not the Node. It also makes it hard to manage.

The best thing I can reccommend at this time is give the Customer two logins, one for Servers and one for Interfaces.
Limit the Servers login to Node.CustomerID = '#ABC' and limit the Interfaces login to Interfaces.ICustomerID='#ABC'

I'll keep investigating this also. I may come up with something.

-=Cheers=-
NG

[url="http://www4.solarwinds.net/SolarWindsForum/search.asp"]

ceclark

I got it to work--sort of. What I did was create a custom property (actually I used the pre-build CustomerID) and assigned the proper node to the proper Customer. For the switch that I have multiple customers connect to, I did not assign a customer to it. I left it blank. On the customers Summary Page, I created a link to their 'internet connection', which is the interface on my switch. They can now view the interface statistics for that interface on my switch. There are some errors on the page (ie SQL, node/interface not selected, etc), but all the graphs are there.

HTH

Dal

I got some help from Solarwinds on this issue, and it turned out it was solvable without using custom properties at all.

What I did was to select the switch (in Account Limitations on the customers account) that my customer has an interface on. Next, I added another limitation, but this time a single interface limitation.
Then you will see that you can choose interfaces from the switch you selected earlier only.

Once that is done, it works perfect.