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alert send when there is packet loss

Hi all

pls help. on basic alert i am get alert when the packet loss happening.so for node A if the packet loss is happening,it wont send a alert but will send alert when the packet loss is gone. so i get NODE A UP. i only want Node A down when the node is completey down and node A up when its reset...i am using orion v 9

thanks

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FormerMember

Tom,

You've posted this question three times today. If the problem is urgent, it's probably best to open a Support ticket or actually call Support. Thwack cannot ensure a rapid response.

You probably haven't gotten a response because your question is vague. I would suggest posting a screenshot of your alert. It would make it easier for people to comment.

FormerMember

I think I know what he is getting at and I have a similar problem. Is there a way to setup a delay on a basic alert? I know this can be done on advanced alerts, but on advanced alerts there doesn't seem to be a way to supress an alert based on the status of another node like you can in basic alerts. For example if I have vpn router go down at a site I don't want to get notified of every device being down at that site because the vpn router which is the key point to getting to those other devices is down. However I want a 5 min delay built in so that if there is network congestion and a device misses a polling session that I get notified every time. You have two nice features but one is in basic and one is in advanced which makes it very frustrating.

FormerMember

Basic alerts are, well, basic, so they can't do that. And long-term, basic alerts are going to be retired in favor of advanced alerts. So that's the bad news. The good news is that we're working on adding dependencies into Orion that will let you do exactly what you want (and more) in advanced alerts.