Solarwinds NPM 9.0 SP2 APM v2.0

Question

I have been using NPM for four years... from v7 thru 9.0 SP2. Up until four weeks ago I would have sang the praises of this product to anyone and everyone I know. I upgraded from NPM 8.5.1 and Application Monitor to NPM 9.0 with APM v1.0... nothing but problems and ineffective support. I have flatten my server, completed a fresh install of OS... SQL... all patches and security updates... NPM... APM v2.0... network re-discovery... have had to completely reconfigure all maps, and custom web pages...  still having noteworthy issues with a NPM and/or APM v2.0 memory leak and APM monitored objects randomly reporting an "Unknown" status.I feel like a beta tester for a new incomplete product offering.

kasaff · Answer

Hi Ed, I sent you an e-mail through the case, we'll take this offline and straighten out the remainder of the issues.  Thanks!

ed.bowen · Answer

Kate… there also seems to be a memory issue… Orion server causing virtual memory to generate APM warning. Is this a tuning issue? I sent you an email with the graph. Thanks!

ed.bowen · Answer

Thank you for sending the web fix... that took care of part of the problem; I can now access the website and add applications to be monitored. However, I'm still experiencing the issue with applications randomly reporting a "down" condition. This was part of the problem before I flatten the box and completely rebuilt. Sorry I have not had an opportunity to get back with you... I have spent so much time on this upgrade... I have other projects that are stacking up in to queue. Please advise on troubleshooting path... Thanks!