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Sending MIBs to SW

Whenever you send MIBs to SW do you guys zip the mibs first or just attached each individual *.mib to the email you send to mibs@solarwinds.com ?

I'm asking because I've sent few zips and .tar.gz's to that email and occasionally recieved a reply from the FogBugz auto-responder with a link that I can't ever check the status of on my 'case's tracking ticket'. When the next week's MIB Database comes out the different devices I've sent in to have added do not show up still.

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mcbridea

What functionality are you after?

MarieB

cperaza--

We are in the process of changing the policy for where you will send custom mibs. Best thing to do is to open a support ticket and follow their instructions for uploading a MIB.

When you open a support ticket, would you:

--Reference this thread to Support.
--Post back here with a case number.
--Post any solutions you get from Support.

Many thx,

cperaza

Support case: 258210

I was just told to attach my MIBs to an email going to support@solarwinds.net and then it was later replied to that I could download the new Database on Friday after 4PM CST.

So going from that I assume we have to open a ticket every time we want to add MIBs to the DB?