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Question on NPM ticket

voodoo

I have NPM 1 year license with 1 year maintenance , I want to know following things

- Did Orion charge for support ticket

- is there limitation on the ticket that customer can open for a time period (eg 5 free ticket per year ,exceed ticket need to pay)

It is important for me cause , I am setup NPM in troublesome environment and had to create some ticket . Worry that It will cost me . Thank you