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Orion Website Error. Data is Null.

Hi!, I´m doing a new installation of NPM 9.5.1 & NTA 3.6 SLX with independant SQL 2005 Enterprise Server, I run Configuration Wizard and all seems to be OK. But the system manager never start, I can log in on Web Console, but when add a node a Orion Website Error appears:

The Orion website is currently unable to display this page. Orion polling and alerting services often continue running, though this page cannot be displayed. Please take the following steps to attempt to alleviate the issue:
Log in to the website again and navigate to another Orion page, allowing you to isolate the error to this page.
Ensure the Orion services are still running.
Check that your SQL Server is still running and accessible.

Please notify SolarWinds of this error. We will address and help you fix the issue.

Your specfic error is:
Data is Null. This method or property cannot be called on Null values.

Any idea? my SQL server is running

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Accepted answers

pacetti

charly_DF

Please open a technical support ticket, so we can get someone to look at your environment.

Thanks,

All comments

charly_DF

when try to add a node this is the output of WEBLOG:

2010-03-06 01:33:04,484 [1] ERROR ASP.global_asax - Application_Error: Inner exception
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Data is Null. This method or property cannot be called on Null values. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Data.SqlTypes.SqlNullValueException: Data is Null. This method or property cannot be called on Null values.
at System.Data.SqlClient.SqlBuffer.get_Int16()
at System.Data.SqlClient.SqlDataReader.GetInt16(Int32 i)
at SolarWinds.NPM.BusinessLayer.JobEngineDAL.GetEngineWithPollingSettings(Int32 EngineID)
at SolarWinds.NPM.BusinessLayer.NPMBusinessLayerService.GetEngineWithPollingSettings(Int32 engineId)
at SyncInvokeGetEngineWithPollingSettings(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)
at System.ServiceModel.D...).

----------------------------

And my polling engine is not running, but all services are OK

SolarWinds Polling Engines
Saturday, March 06, 2010 01:55 AM

ServerServer StatusPolling Engine StatusEngine StartedIP AddressEngine TypeLast Database Sync192.168.10.1Responding 192.168.10.1Microsoft SQL Server 2005 - 9.00.4035.00 (Intel X86) NeverMyORIONRespondingStopped 10.1.1.1 Never

Network Performance Monitor Polling Engines

Last Database Update	-17017872 minutes 35 seconds ago
Web Engine Running Since	3/6/2010 1:51:35 AM * testing purpose only

Polling Engine on MyORION
Engine Status
Type of Polling Engine	Primary
Polling Engine Version
IP Address	10.1.1.1
Last Restart
Last Database Sync	Never
Last Fail-Over	Never
Elements	0

pacetti

charly_DF

Please open a technical support ticket, so we can get someone to look at your environment.

Thanks,

charly_DF

Ok, attached to Case #146160