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Connection to SolarWinds Information Service v3.0 did not succeeded after 61 retries. Please start SolarWinds Information Service

Hello,

I've recently starting having issues with my two additional polling engines, where they go from active to stopped within 2 minutes of running the configuration wizard. Looking at the event log on both of my additional polling engines i see the following error message reoccurring.

I've uninstalled and reinstalled the information service, with no success in bringing my polling engines online. I currently have the following versions of software in my environment.

- Orion Platform 2015.1.2
- SAM 6.2.1
- DPA 9.2.0
- QoE 2.0

- IPAM 43
- NCM 7.4
- NPM 11.5.2
- NTA 4.1.2

- WPM 2.2.0

- SRM 6.1.11
- IVIM 2.1.0

I've read in some cases it could be due to incompatibility in the versions of software that are running. I can tell you that my main polling engine is fine and working without any issues. It is currently holding the load for every server in my company while i try to get the other additional polling engines working.

Anyone have any other ideas for fixing the issue? i've opened a support case but they are saying that it is a communication issue between the servers. Unfortunately i disagree with the technicians because all of the servers have the firewall turned off, and are all on the same subnet and there are no physical firewalls between the servers at all.

Cheers,

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Accepted answers

tacticaldragon

In talking with support what had happened is .NET framework 4.6.1 ended up being installed via windows updates on both of my additional polling engines. I was told that NPM 11.5.2 which was the version of NPM I was on was not compatible with that version of .NET framework. To fix the issue i had to install NPM 11.5.3.

All comments

tacticaldragon

Some More Information just before that error message.

Faulting application name: SolarWinds.BusinessLayerHost.exe, version: 2015.1.25300.8197, time stamp: 0x55659d94

Faulting module name: KERNELBASE.dll, version: 6.3.9600.18202, time stamp: 0x569e72bb

Exception code: 0xe0434352

Fault offset: 0x00015b68

Faulting process id: 0x2d58

Faulting application start time: 0x01d17e20dfae0867

Faulting application path: \Program Files (x86)\SolarWinds\Orion\SolarWinds.BusinessLayerHost.exe

Faulting module path: C:\windows\SYSTEM32\KERNELBASE.dll

Report Id: 84b88b6f-ea15-11e5-80eb-005056853b96

Faulting package full name:

Faulting package-relative application ID:

Application: SolarWinds.BusinessLayerHost.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Net.Sockets.SocketException

at System.Net.Sockets.Socket.Send(Byte[], Int32, Int32, System.Net.Sockets.SocketFlags)

at System.ServiceModel.Channels.SocketConnection.Write(Byte[], Int32, Int32, Boolean, System.TimeSpan)

Exception Info: System.ServiceModel.CommunicationException

at System.ServiceModel.Channels.SocketConnection.Write(Byte[], Int32, Int32, Boolean, System.TimeSpan)

at System.ServiceModel.Channels.BufferedConnection.WriteNow(Byte[], Int32, Int32, System.TimeSpan, System.ServiceModel.Channels.BufferManager)

at System.ServiceModel.Channels.BufferedConnection.Write(Byte[], Int32, Int32, Boolean, System.TimeSpan)

at System.ServiceModel.Channels.ConnectionStream.Write(Byte[], Int32, Int32)

at System.Net.Security._SslStream.StartWriting(Byte[], Int32, Int32, System.Net.AsyncProtocolRequest)

at System.Net.Security._SslStream.ProcessWrite(Byte[], Int32, Int32, System.Net.AsyncProtocolRequest)

Exception Info: System.IO.IOException

at System.Net.Security._SslStream.ProcessWrite(Byte[], Int32, Int32, System.Net.AsyncProtocolRequest)

at System.Net.Security.SslStream.Write(Byte[], Int32, Int32)

at System.ServiceModel.Channels.StreamConnection.Write(Byte[], Int32, Int32, Boolean, System.TimeSpan)

Exception Info: System.ServiceModel.CommunicationException

Server stack trace:

at System.ServiceModel.Channels.StreamConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout)

at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper& timeoutHelper)

at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper)

at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)

at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)

at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

at System.ServiceModel.Channels.CommunicationObject.Open()

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32)

at System.ServiceModel.ICommunicationObject.Open()

at SolarWinds.InformationService.Contract2.InfoServiceProxy.Open()

at SolarWinds.InformationService.InformationServiceClient.InformationServiceConnection.Open()

at SolarWinds.Orion.Core.Common.InformationServiceConnectionProvider.CreateConnectionForCertificateV3(System.String)

at SolarWinds.Orion.Core.Common.InformationServiceConnectionProvider.CreateSystemConnectionV3(System.String)

at SolarWinds.Orion.Core.Common.ServiceHelper.<WaitForLocalSWISCommonV3>b__a()

at SolarWinds.Orion.Core.Common.ServiceHelper.WaitForSWISCommonInternal(System.Action, System.String, Int32, Int32, Int32, System.TimeSpan)

at SolarWinds.Orion.Core.Common.ServiceHelper.WaitForLocalSWISCommonV3(Int32, Int32, Int32, System.TimeSpan)

at SolarWinds.Orion.Core.Common.ServiceHelper.WaitForSWISCommon(Int32, Int32, Int32, System.TimeSpan, Boolean)

at SolarWinds.BusinessLayerHost.BusinessLayerHostService.WaitToSWIS()

at SolarWinds.BusinessLayerHost.BusinessLayerHostService.DoStart()

at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Threading.ThreadHelper.ThreadStart()

neomatrix1217

Do you have hot fix 6 installed on both servers?

Did support ask you to upload diagnostics?

tacticaldragon