Are we stable now ?

What's the general consensus of the stability of 10.1.1 hotfix 2 ? We're still at 10, and I've been sitting on the sidelines watching .1 come out and then the .1.1 and then the hotfix 1 and hotfix 2

I'd like to try some of the new features, but I'd rather not have to take our system down for a new hotfix every few days.

Also....If I download the install from the customer portal page, exactly what version will I be getting ?

Thanks,

Doug

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sja

What the difference between hotfix and sp?

byrona

We are in the same boat ad the original poster, waiting for things to stabilize before the upgrade. Also, is there a release available now that includes the 10.1.1 as well as hotfix 1 and hotfix 2? Much like the original poster, I need to know what all I will need to download and install at this point.

netlogix

I think Hotfix 1 adds an extra polling thread and hotfix 2 allows you to stop html based emails that got introduced in 10.1 that was causing some issues with some ticket management system integrations. (or is that backwards? 1 vs 2). So the hot fixes are for specific things that you may, or may not want. I don't think they are gonna do a roll up until they figure out exactly how they are gonna fit it in right. Also, the html email can be cool for formatting, I hope they include some a checkbox in the alert email definition so you can choose which emails are html and which are text, but right now it is a global on or off that you can change in an xml file if you need to turn it off.

bshopp

Obviously since I work here I am biased, so I will let the community guide you on upgrades.

Regarding 10.1 though, 10.1.1 was a service release with some installer and other general fixes. Hotfix 1 gives customers a choice on the format of the alert email, which we are planning on incorporating into the next release. The second hotfix was for delays in status and volume polling.

You can read about them all here -

and here -

We have had tons of customers upgrade to 10.1 and 10.1.1 successfully to date.