Wanted to see if anyone has tried or uses something similar to what I'm trying to accomplish. So currently if there is a outage at a site, procedures have us fill out a note to email our locals to advise of a network outage. There is also a note sent when service is restored at the site. Currently, I have a spreadsheet with macros that you input the event log and manually put in some information, such as time zone difference and ticket number. I'm re-designing a majority of our tool and I'm wondering if there's a way to generate this from the SW custom node view. So for example node X goes down at 12:00 on 6/30 and this site is located at 123 Jane Street. Is there a way to have a reference on the details to pull all this from the node details and the time/date from the event logs? Also being able to hyper link a ticket would help as well. Appreciate any help on this.
