Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Seen this? Maps showing all grey...

We have V7 and on the Orion site we have a USA map and its shows up as a grey square. I can use Map Maker and the image appears correctly as the USA map with the states and white borders. I can remote intot he server and open the gif and it looks like it should but for some reason it's messed up when it appears on the Orion site. I checked the permissions and they appear fine.

Anyone else having this problem?

Find more posts tagged with

Accepted answers

All comments

Network_Guru

Try overwriting the gif file in the \maps folder with the original USA.gif file.

Look for the gif in the following location:
\\Program Files\SolarWinds\Network Performance Monitor V7\Maps
It should have the same name as your map.

Then copy the original gif from the folder:
\\Program Files\SolarWinds\Network Performance Monitor V7\Maps\Backgrounds\Maps.800
or where ever you got the background from and put it in you maps folder and rename it
to <mapname.gif>

I find the first time I open a map created by RDP'ing into the server it gets messed up.
Once I have done this, it fine from then on, even after editing the map.

-=Cheers=-
NG

BryanBecker

All the files in the Maps\Background directory are .jpg, not .gif. So how's that suppose to work?

Network_Guru

I have been using custom gifs for my backgrounds (maps I've found on the internet),
so I didn't notice the included maps are in jpg format. I guess you'll have to convert
the background map from jpg to gif. Visio is one program among many that can do this.

I save all my background gifs to a custom folder, and then overwrite the ones in the
maps folder if they get messed up. So far I've only had to do this the first time I create
the map using RDP to access the program in V7. In V6.4 I had to do this every time I edited
the map, or else use PCanywhere to access the Mapmaker app (the server is 3000 miles away
from my desk).

-=Cheers=-
NG

BryanBecker

Ok..I took the .jpg and saved it as .gif and did what you said but it still shows up as a grey box. Frustrating...