Services stop for no reason

Question

Upgraded to version 12.2 yesterday - upgrade went through smooth as silk and have to say a very painless process.

Everything was working as expected when I left the office - got in the next day and website was a no go.

Jumped on the server and all the services are stopped - click the "make it go" button - services restarted and SW was up and going again.

Looked in event logs and nothing other than "Services Stopped" recorded - zero information I can find in event viewer and the Orion logs as to what may have caused it.

Looking for some ideas or point in the right direction as not ideal to have your monitoring system down when you need it most!!!

Cheers,

Garreth

th3rush · Answer

Thanks for the replies all.

In response to them - the issue did not occur again today. This is what I suspected might happen and the issue was a once off sort or qwerk of some sort.

There are no jobs running - first job which is switch config backups kicks off around 1am so room to spare on that one.

Agree support ticket is likely the best route on this sort of issue.

Thanks again for the feedback - good to know you're not going mad when looking at "fun" issues

cahunt · Answer

Core.BusinessLayer.Log might have some correlating messages about(possibly before) that time of 11:01 PM. If you can find an associated msg with either a node ID, Name or IP it might point you to the device that did not respond so well. If the device is the issue you would more than likely see evidence in the device log files as well.

Logs have been adjusted in new releases, so for a quick check find the log files with the next time stamp after your 11 PM spot and see if there are errors just before or at 11 PM that point you in a certain direction.

*I would start with the BusinessLayerHost-SOLARWINDS.Core.Businesslayer.dll.log ; then check other logs that look like they might have entry (based on timestamp)

If you have any jobs running at that time, check your job logs.

neomatrix1217 · Answer

Did it happen again today? I would agree with dgsmith80  and open a support ticket.