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Error during latest Hotfix Install.

techman

I am trying to install the latest Hotfix for 8.5, but I am running into the following:

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tdanner

C:\Program Files\Solarwinds\Orion\ConfigurationWizard.log will have more information. Checking that file might be enough for you to resolve the issue. If not, paste the error from that log into this thread and we'll take a look.

techman

This is the error stated in the log.

2007-10-01 13:04:27,307 [1] INFO ConfigurationProgressScene - Installing SolarWinds Network Performance Monitor
2007-10-01 13:04:27,323 [1] ERROR ConfigurationProgressScene - Exeception while configuring plugins.
System.Runtime.InteropServices.COMException (0x80070422): The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422)
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementObject.Initialize(Boolean getObject)
   at System.Management.ManagementObject.Get()
   at SolarWinds.ConfigurationWizard.Plugin.Common.ServiceProcessor.GetServiceFilePath(String serviceName)
   at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.InstallNPMServices(ConfigurationLogDelegate log, String path)
   at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.ConfigureNPM(IOrionConfigHost host, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
   at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.DoConfigure(IOrionConfigHost host, IComponentInfo component, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
   at SolarWinds.ConfigurationWizard.Plugin.Common.OrionConfigPlugin.SolarWinds.ConfigurationWizard.Common.IOrionConfigPlugin.DoConfig(IOrionConfigHost host, IComponentInfo component, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
   at SolarWinds.ConfigurationWizard.Host.ConfigurationProgressScene.DoUpdateConfig()

tdanner

Use Computer Management to see if any of the SolarWinds services are Disabled.

techman

Use Computer Management to see if any of the SolarWinds services are Disabled.

Everything seems to be in order, with all services running.