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Daytime and Nighttime Alerting Schedules and Overlap

Hello,

We want three different schedules for alerting for a group of devices: Weekday Daytime (6 AM to 6 PM), Weekday Nighttime (6 PM to 6 AM), and Weekend (Sat 12 AM to Monday 12 AM). The nighttime and weekend alerts are the same as the daytime ones except delayed 15 minutes. I've been able to do this with the time settings in the advanced alerts however we have an issue when a device down alert overlaps the time windows. For instance, a device goes offline at 5 PM on Friday and this generates an alert. Then at 6 PM, another alert is generated. Then at midnight, a 3rd alert is generated! Then when the device comes back up, 3 reset conditions are triggered as well. Is there any way to suppress an alert if it is already an active alert? Or is there a better way to do this entirely?

TIA,

Eric

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Accepted answers

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samwebb

Hello rednurb,

I would set a time of day weekday daytime alert 6am - 5.59pm, and the same for the weekday night alert. I would remove the weekend time of day alert as it is causing the alerts to overlap particularly with Monday and Friday. I would instead set the alert to run continuously.

I hope this was helpful.

Regards

Samantha Webb

rednarb

Samantha,

Thank you for your contribution. Unfortunately your solution doesn't fit our need. We have the 3 different schedules to fit a specific alerting timing schedule. After-hours and weekends we want a 15 minute delay to avoid paging out on short blips. During business-hours we want to be paged right away to speed up time-to-repair. What I need is a condition setting in the alerts that says EXISTING ALERT = FALSE or something like that.