NPM upgrade to 12, getting errors when opening Advanced Alert Manager

Hi everyone,

I'm new to the forum and NPM. I recently performed an upgrade to our NPM from version 11 to 12. It went well and was pretty easy.

After the installation was complete I checked out the new web console which looks great. However, when launching the Advanced Alert Manager, i get the following error:

NPM error.PNG

All of my services are running and telnet to the Orion server on port 17778 seems to not be blocked (it's hosted on a 2012R2 Server).

Thanks for any help!

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Accepted answers

FormerMember

This was eventually resolved by rebuilding the VM and doing a fresh install of NPM

All comments

janene16

Most likely a certificate issue. Can you try this please?

To check this, open the Certificates MMC snap-in:

1. Run mmc (e.g. from the Start menu)

2. File menu > Add/Remove Snap-in

3. Select "Certificates" in left pane and then click Add

4. Select "Computer Account" (for LocalMachine) then click Next, and then Finish

5. Navigate to the certificate and double-click in the right pane. On the General tab that comes up, you should see a little key icon at the bottom, along with the text, "You have a private key that corresponds to this certificate." If not, that's the problem. The private key was not saved.

If the private key is present, click Ok to dismiss this dialog, and then right-click on the certificate in the right pane and select on the pop-up menu: All Tasks > Manage Private Keys. In that dialog, make sure that the Windows account that the service runs under has read access to the private key. If it doesn't, that's the problem.

6. If the above does not work you can follow the steps in the KB linked below to have the Solarwinds-Orion Certificate recreated.

How to Recreate the Solarwinds-Orion certificate - SolarWinds Worldwide, LLC. Help and Support

FormerMember

Thanks Janene16,

I looked at the certificates on the Orion Server and found 4 Solarwinds certs. All were ok and had private keys associated with them, except for one, which was expired. I exported and deleted the SolarWinds-Orion cert anyway, then ran the Configuration Wizard as described in the link that you posted.

However, the configuration wizard failed upon completion, complaining about not finding a cert.

cert error.PNG

I'm thinking that I can either try repairing the installation, or import the cert again.

FormerMember

I re-imported ther Solarwinds-Orion cert and attempted to repair the installation. End result was this

service error.PNG

it appears that all the services are running though.

HumanK

Try to open it using "Run as Administrator" The certificate looked like it fixed most of our Orion programs, but some still needed the "Run as Administrator" or we'd get the same error message.

FormerMember

Thanks, but unfortunately that doesn't work either. I think I screwed it up more by trying to delete the certificate and re-importing it.

I'm getting errors like this now (it wasn't until I messed with the certificate).

janene16

Go to Start > Control Panel > Uninstall a program > "SolarWinds Core Services" > REPAIR.

That should bring back the SolarWinds-Orion cert

FormerMember

Ok, I ran a repair on SolarWinds Core Services. Got through to the end where I got this error:

Services configuration failed:

• Exception while configuring plugin Orion Core Services component Message Bus. Invalid provider type specified.

janene16

Kindly create a support ticket for this so support can take a look

FormerMember

Thanks, I have already done so. I'm awaiting their answer. I appreciate the assistance anyway, have a good day.

FormerMember

This was eventually resolved by rebuilding the VM and doing a fresh install of NPM