Network Map error in NPM 9.5 and now 9.5 sp1

Is anyone else getting no network map displayed consistently with this error?

Network Map
Error: There was no endpoint listening at net.tcp://localhost:17777/SolarWinds/InformationService/Orion/ssl that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

I called it in after upgrade to 9.5 and they had me apply sp1 to NPM which fixed it. Now the problem is back a few days later.

Has anyone else been able to make this go away for good?

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Accepted answers

NinjaNerd56

Thx! (avatar)

Did open a ticket, actually, and working to a solution.

)

All comments

clanger

Well stopping and starting the Solarwinds Orion Information Service v1 and Solarwinds Information services fixes the issue.

I noticed that MS wanted to send error reporting for an error with solarwinds business layer host service - apparently this had a problem after database maintenance ran at 215am as scheduled.

here's the info from the error log, but restarting the info services fixes it, not sure the root cause but Support seemed aware of this issue without too much detail from me.

EventType clr20r3, P1 solarwinds.businesslayerhost.exe, P2 9.5.0.2009, P3 4a096db1, P4 solarwinds.businesslayerhost, P5 9.5.0.2009, P6 4a096db1, P7 19, P8 15f, P9 system.data.sqlclient.sql, P10 NIL.

brahuna

I am getting a different error on the website. I am getting "An unexpected error occured" 75% of the time when the maps try to load. It is also taking around 30-45 seconds for the maps to display.

bshopp

We are working on the performance issue people have reported around slow map load times

bshopp

We fixed some mapping issues in SP1 and are still fixing a few. Till we get the next SP out, if you see the error again, just do what you did when you saw it this time

morgando

Verified that stopping and starting both services does remove the error.

while initially I was not seeing the same error, my issue was navigation from the Network Summary Home page would result in the page hanging (Not Responding)

Once restarted all navigation was restored.

njoylif

Is anyone still having these issues? I'm on SP3 and I still get these issues 50-70% of the time. Its killing me. I'm going to have to roll back to 9.1 for a second time if I can't get past this.... HELP! I have a ticket open as well, but I'll try anything.
Thanks

njoylif

This did work for me as well. I have simply written a batch file to bounce those services and set up a scheduled task to do that every hour.

Definitely need a permanent fix, but at least I don't have to roll back to 9.1...ugh!

Thanks

HERE is the .bat file contents:

net stop "SolarWinds Information Service"
net start "SolarWinds Information Service"

net stop "SolarWinds Orion Information Service v1"
net start "SolarWinds Orion Information Service v1"

bshopp

SP4 is out, FYI, you may want to apply

brempel

FYI - I have just seen this and I'm running SP4.