NPM upgrade problem

garycheung

I ran into a problem while upgrading NPM from 12.0.1 to 12.2.0 that hope someone can help. I am in the process of upgrading the whole suites. I am following the upgrade path as suggest by SW online. The next steps is suppose to upgrade SAM before NPM, but my current Orion Platform is not compatible with NPM.... I tried to uninstall NPM per online instruction, but now I got the license expired message.  I did open a support case with SW, but the engineer only call at night when I am out of the office. Any idea will be appreciated.

Orion Platform 2017.1.3 SP3, IPAM 4.3.2, SAM 6.3.0, DPA 10.2.0, NCM 7.5.1, IVIM 2.1.2, QoE 2.2.0, NetPath 1.0.1, NPM 12.0.1, NTA 4.2.0, UDT 3.2.3

garycheung

I opened a new ticket and work with a different engineer to resolved the problem.

The installation wizard did not work. They provided me with a standalone NPM 12.1 installation package and UDT 3.3.1 to bring them up to date. Then I was able to use the SAM 6.6 installation wizard to update the rest of the products (include NPM, UDT) to the latest version. Hope this help if you ran into the same problem as I did.