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Issue with export to PDF not including all charts

bsciencefiction.tv

This is what the webconsole sees.

This is what is exported.

Any thoughts on why all of the charts are not visible in the PDF?

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PavelSrot

Does it happens when you use link on Orion page to do export to pdf or when you using Report Scheduler?

Maybe it would be worth to open support ticket and provide diagnostics (with Website log level via LogAdjuster changed to Debug).

bsciencefiction.tv

The link on the page

PavelSrot

I saw it once and by deep investigation I found, that it sometimes can happens when Orion server is under low available system resource or bigger load. Sometimes when is very huge amount of recources on view. This bug is caused by current version of EO.PDF which is used as 3d party component for exporting web page to pdf. We currently working on solution into some upcoming release, but I can't tell exact date or number of Orion release when we will have this solution.

Jan_Pelousek

Hi, just a question:

Don't you use SSL (https in URL) connection for Report Scheduler? It sometimes causes troubles with incorrect source files location. If you do, please locate web.config in your website location (by default c:\inetpub\SolarWinds\) and search for key <add key="ExportToPDF.HttpsServerName" value="" />. As value set hostname of your web server and restart the website.

Just a blind shot, but please take a look at it.

Honza