Mutiple Tickets senidng out in ServiceNow Possible

biedrzyc

My question to be more specific is, in ServiceNow when anything triggers specific alerts a ticket goes out to the specific team we setup in Solarwinds, is there a way to have a ServiceNow ticket go out to two different teams?

If there is any questions to my question please ask.

vinay.by

Well I am really not sure if I have seen such a scenario before, no matter what, the best approach would be to handle this on SNOW using business rules, I can think of a couple of alternatives/workarounds if you did like:

1. My understanding is at any given point of time only one group would be associated to the assignment group within SNOW, now a SNOW developer can write a business rule to sent out email notification to 2 different groups say A&B when ticket arrives on assignment group: C

2. Or add the second group on watch list when ticket arrives on first, ticket is assigned to assignment group:A then update Watchlist = B

Hope it helps, if I have understood your requirement.