The License Store is inaccessible. Restore connectivity to Main Poller.

saeron

Hi

When I want to manage my license in web based license manager, an issue occour.

I send screenshot and error output in attachment .

I should notice that I read this case and repair my SWIS service from control panel but nothings happen.

"https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Web-based_license_manager_is_showing_error_like_%22The_license_Store_is_inaccessible%22#"

attachments.zip

pratikmehta003

For me it was resolved by restarting the Orion module engine and the IIS application Pool. My setup was in HA and due to some DB issue there was a big downtime and we encountered this issue of license not getting refreshed...So basically the VIP was trying to contact and since HA was already disabled it was not refreshing and was still taking the VIP instead of the main poll member.

Post service and IIS restart, everything started working fine.