Export to pdf when changing URL to web site

We have changed the URL to the web site and as indicated in the KB article (http://knowledgebase.solarwinds.com/kb/questions/2071/Export+to+PDF+is+not+working.) export to PDF is not working because we are using a certificate that matches the web site name not the server name.

Does anyone know if there is any way to get this working without having users connect to the server name with a certificate that matches the server's host name? If not, how can we remove the "export to pdf" link from all of the pages.

Thank you,

David Shipman

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Accepted answers

lawyer26

This was fixed by removing an errant entry on the hosts file on the web server.

All comments

bshopp

There is no method to remove the export to pdf from the pages.

lawyer26

Brandon,

Is there something special that we have to do to get the export to pdf link working correctly? We have changed the URL that users connect to and installed a certificate that matches that URL.

Thanks,

lawyer26

Here is the latest from support:

Update for Case #211044 - "export to pdf not working"

No, sorry have not heard any status back on this yet.
I'll email them again and let you know once I hear something back.

Regards,
Lorenzo Brizeño, SCP • SolarWinds • Technical Support Rep

Message History
-----Original Message-----
From: SW2169277 Sentinel Technologies Inc
Sent: Monday , January 10, 2011 11:56 am CST (GMT-06:00)
Subject: export to pdf not working

Lorenzo,

Have there been any responses from Development yet?

Thank you,

David Shipman

Operations Center Team Lead

Sentinel Technologies Inc.

Direct: 630-769-4373

Cell: 312-543-7749

Email: dshipman@sentinel.com <mailto:dshipman@sentinel.com>

From: SolarWinds, Inc. [mailto:support@solarwinds.net]
Sent: Thursday, January 06, 2011 6:10 PM
To: Shipman, David
Subject: Case Update: 211044 - export to pdf not working

Update for Case #211044 - "export to pdf not working"

David,
Yes, sorry about that.

I have created the escalation on your case and am waiting on a response back from developement.

Regards,
Lorenzo Brizeño, SCP • SolarWinds • Technical Support Rep

bshopp

I just looked at your case and it appears the rep filed the case wrong in our tracking system. I fixed that and someone from Dev should be looking at soon.

lawyer26

This was fixed by removing an errant entry on the hosts file on the web server.