Gee thanks guys. I tried to apply sp4 to a perfectly running system, and it croaks! Now any device detail I look at has red text saying;
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The "Average Response Time & Packet Loss " resource threw an exception..
Can't find case for Subset=Units
System.NotSupportedException: Can't find case for Subset=Units
at SolarWinds.Orion.Web.Charting.Subset.Load(XmlNode Subset)
at SolarWinds.Orion.Web.Charting.ChartInfo.LoadFromXML(XmlNode Properties)
at SolarWinds.Orion.Web.Charting.ChartInfoFactory.Create(String chartName)
at SolarWinds.Orion.Web.GraphResource.CreateChart(CustomPoller customPoller, String netObjectID, String chartName, Control parentControl)
at CustomNodeChart.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Control.AddedControl(Control control, Int32 index)
at System.Web.UI.ControlCollection.Add(Control child)
at Orion_ResourceContainer.ResourcePlaceHolder_DataBind(Object sender, EventArgs e).
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During the 9.5 sp4 "upgrade" it displayed the following text when it croaked;
"Search 1246 for 'Article 1246: Why is the SolarWinds Information Servcice failing to upgrade' in the SolarWinds
Orion NPM Knowledge Base. Press any key to continue..."
And so I search for that article, I find the link to it, but the link doesn't work! Instead of a web page, I get;
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Error Occurred While Processing Request
Error Diagnostic Information
Just in time compilation error
Invalid parser construct found on line 1 at position 14. ColdFusion was looking at the following text:=Invalid expression format. The usual cause is an error in the expression structure.
The last successfully parsed CFML construct was a CFIF tag occupying document position (1:1) to (1:5).
The specific sequence of files included or processed is:<br /><strong>W:\Web\SW2000 Production\kbase\ProblemDetail.cfm </strong>
Date/Time: 09/05/09 06:09:49
Browser: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)
Remote Address: 170.121.14.13
HTTP Referer: support.solarwinds.com/.../FindProblemAction.cfm
Query String: ID=1246
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NOW WHAT DO I DO?????????? My Bad, of course, for not making a full system backup beforehand, but in the past every patch/upgrade had installed smoothly for me, so I just went for it without a safety net. Lesson learned. I'll figure this out the hard way, I guess...
