Add Editable field to Active Alerts

I would like to know if there is a way or can a feature request be submitted to include an editable field in active alerts? I would like to be able to include our internal trouble ticket number (and possibly link it to the quick view web page) for active alerts.

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All comments

neilmborilla

I second this request

FormerMember

It's not possible now, but it's something we're seriously considering.

FormerMember

We are looking for this feature as well. Mostly for adding more information like the actual volume that is alerting instead of just the node details. Linking trouble tickets would also make life so much easier.

Thanks

Chris

MarieB

Hi Chris--

Since this is an older post, I'll make sure to mark it for the PM to review.

familyofcrowes

My company would like to see this as well. This would be one of our main views and would save significant time and confusion for our lower tier engineers.

chris.lapoint

We're actually working on this now. See "notes in alerts" feature listed in our what we're working on post. If you're interested in participating in the RC, please send me or Brandon a private email.

FormerMember

All,

I am not sure if this is something you can use. We wanted to be able to post a note whenever a device went down so the Orion viewers would know the status of the event. The following is a resource we use on our home page which shows who is affected and the status notes.

The Comments field is actually a field in the Custom Property for the Nodes which can be updated. We actually had our web team develop a web page to access this information but it can also be acheived by giving your HelpDesk and/or tech's the ability to edit nodes. If they can then they can edit the node, find the CP and add a note. That way it will show up on the resource.

Hope this helps.

mgibson

Does this work for v10.1.x?