You seem to have a strict "no public timelines" policy which while very unhelpful to begin with, is becoming a big problem for us with the TLSv1.2 issue and our need to comply with PCI. Can you tell me if you will have support for TLSv1.2 completed prior to June 30th of this year per PCI requirements? If this is not something you can answer then we need to start shopping for a new remote support tool now. If you are able to answer this question, I do hope that your time-frame is much sooner than end of June so we have time to upgrade. This really should have been done a long time ago but we like the product enough that we've patiently waited. Out patience is now running thin and with the 1709 issues, it's even thinner now. Please provide your customers with the information they need to make decisions or you will start losing them.
