Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

How do I setup an advanced alert with multiple tiers of importance?

I am looking to setup an advanced alert - One that triggers after the initial conditions are met, and then have that same alert send an email after that condition has been met for over 2 hours - alerting the network engineering department. Like setting up tiers on the same alert? - Is this even possible, or do you have to setup 2 individual advanced alerts, and simply increase the time frame on them - to only notify certain departments after a specific amount of time.

Not everyone needs to know if the node latency increases for 10 minutes- only 1 department - but if the node latency stays this way for 2 hours- then it is time to email network engineering to take a look. Do I have to setup 2 advanced alerts, or is there a simple way to have this alert trigger initially, and then if it remains for 2 hours, trigger again, with a different action?

Find more posts tagged with

Accepted answers

mharvey

You don't need to set up two alerts. All you need to do is set up another email action within the alert, then go to the Alert Escalation tab, place a check in the "Delay the Execution of this Action" option and set your time to 2 hours. We've done something similar with a 4 minute delay on the action:

All comments

mharvey

error804notfound

does this work only if the node has been in this state for over 2 hours - or a specified time?- This isn't just a simple delay that waits 2 hours before sending the initial alert is it-which would make it pretty useless...? I'm untrusting of these alerts.

mharvey

This will cause a delay where the device has to remain in the triggered state for the duration of this time. So after 2 hours being triggered, if the object/node is still in a triggered state, it will send the email. However, if the alert resets at any point, the counter is cleared and the email will not be set.

error804notfound

thank you very much for the help!!!!!!!