Hello Thwack community! I hoping I can pick your brains about a hurdle I'm facing.
In my environment, we have thousands of endpoints of all different types being monitored. Many of the devices are IoT being polled ICMP for simple up/down status. I have been creating dashboards in Solarwinds based on the type of device or what system the device belongs to. In my organization, we have numerous teams responsible for their own systems. Because of this, I like to provide team members and project managers access to a dashboard that displays the status of their specific equipment. I lock down permissions for these users as they do not need to make any changes to the database; they simply need to view the dashboards for information.
In the nature of ever-evolving networks, sometimes the information associated with certain endpoints changes. For instance, we have custom properties for device MAC addresses, location of devices, etc. I have been thinking of ways to include a dashboard module that would make it easy for these end-users to notify the network engineers that information certain information needs to be changed on an endpoint.
Currently, the only thing I can think of is to script an custom html code that would include something like a mailto: link and auto-pend an email for the user to send our DL. But, I know some users have probably come up with ingenious ideas to do something similiar! Does anyone have any suggestions?
Thank you!
