Using Orion 9.1 SP5, I am experiencing an Alert Manager crash every time I try to configure an alert. I am unable to choose any alert match conditions. In the Triggers tab, I can choose the Node or Interface match condition, but if I attempt to choose a property on which to match, Alert Manager closes immediately. The server's Application Event Log shows two errors:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 4/16/2009
Time: 7:43:30 PM
User: N/A
Computer: NMS2-WEB
Description:
Faulting application AlertManager.exe, version 9.1.0.10, faulting module unknown, version 0.0.0.0, fault address 0x00000001.
For more information, see Help and Support Center at go.microsoft.com/.../events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 41 6c 65 ure Ale
0018: 72 74 4d 61 6e 61 67 65 rtManage
0020: 72 2e 65 78 65 20 39 2e r.exe 9.
0028: 31 2e 30 2e 31 30 20 69 1.0.10 i
0030: 6e 20 75 6e 6b 6e 6f 77 n unknow
0038: 6e 20 30 2e 30 2e 30 2e n 0.0.0.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 30 30 30 31 0001
The application, C:\Program Files\Solarwinds\Orion\AlertManager.exe, generated an application error The error occurred on 04/16/2009 @ 19:43:31.031 The exception generated was c0000005 at address 00000001 (<nosymbols>)
EDIT: I reinstalled the Alerting Service and still see the same thing.
