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Automating Hardware component Failures

rohan_h

We have an Alert configured for Hardware component Failures:

Name of the Alert: "Alert me when any hardware component goes into a warning or critical state"

I would like to automate this where in whenever this Alert gets generated, this should create a Ticket in our Ticketing Portal (We are using "Heat Ticketing portal"). In order to create the ticket for this alert, there should be some unique ID which the ticketing portal will pick up and in turn create a ticket. But I am just not able to figure out this part.

Is it possible to implement this?

One more possibility I think of is, if the person clicks on "Acknowledge" part of the Alert, this should also create a ticket.