SolarWinds Poller is crashing the csrss.exe service on windows node and due to this getting unexpected reboot (BSOD)

Question

hello All,

it is very sad news for us, where Microsoft shared the analysis dump log of windows node, that your solarwinds poller is crashing/terminating the csrss.exe service on windows node. due to this we are getting the multiple unexpected reboot (BSOD) of node in environment.

I opened the case with solarwinds support (Case # 00189431) where team did not found something that a relevant for us. or you can say, such thing that will help to find the cause of issue.

anyone heard this before in your environment. if yes please open it on this forum,

it is bug of solarwinds product and developer should work on it with high priority.

thanks

JaroslawLadyga · Answer

I never heard about that situation where (as I understand UnDP) SNMP poller crashed Windows. I'd suspect rather Microsoft updates made some changes in OS behaviour like sequence of starting services, coincidents od some services (their settings) ans applications running (or not running), etc. I'd suggest to rebuild the system on node and try again. I've seen few Windows nodes which got often BSOD after Microsoft updates and BSOD problem dissapeared after next updates or when system got rebuit.

bogdan.stan · Answer

Where you getting BSOD or an unexpected rebut with no dump generation?

Was Solarwinds able to provide a fix?

krishnamishra0786 · Answer

it is very strange that no one see my post.

thanks