Hi All, I am trying to test SNOW Integration with NPM 12.3 and Create ServiceNow Incident action not working as expected:
1. I have added SNOW instance as mentioned on the documentation into SolarWinds.
2. I gave in the required details and created an alert for -> Node Status is equal to Unmanage (which is the trigger condition)
3. Under trigger actions I created a action 'Create ServiceNow Incident' assigned the SNOW instance added in NPM
4. Gave the default fields and submitted the same, without proceeding further from that step i tried to simulate it from trigger actions page, clicked on the lightning symbol which is used for simulate and it successfully created a SNOW ticket, so far so good, hence i assumed this should work fine as simulating the action is working fine and creating a ticket in SNOW.
5. Later i went on to Summary step and saved the alert.
6. An alert fired within a minute and i could see it under Active alerts
ISSUE -> A TICKET WASN'T CREATED ON SNOW
What should i look for now ? Which log in SolarWinds would provide some additional info on the same, would MacroParser log help or ?
If someone has faced a similar issue, please do help me with the remediation, thanks in advance.
